Frequently Asked Questions
Everything you need to know about shopping with JB Hi-Fi
How can I track my online order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for faulty items?
If a product is found to be faulty, you are entitled to a repair, replacement, or refund under the Australian Consumer Law. Please bring the item and your receipt to any JB Hi-Fi store.
Do you offer Click & Collect services?
Yes, we offer a fast Click & Collect service. Most items are ready for pickup within 1 hour of order confirmation, provided they are in stock at your selected store.
What payment methods do you accept?
We accept a wide range of payment options including Visa, Mastercard, American Express, PayPal, Afterpay, Zip, and JB Hi-Fi Gift Cards.
Can I get a price match if I find a lower price elsewhere?
We aim to offer the best prices. If you find a lower price on an identical stocked item from a selected competitor, we will do our best to match it in-store or online.
Do you provide professional installation services?
Yes, we offer professional installation for a variety of products, including wall-mounting TVs, setting up home theatre systems, and installing major kitchen appliances.