Returns & Exchanges

At JB Hi-Fi, we want you to be completely satisfied with your purchase, offering a flexible policy for faulty goods, change of mind, or items damaged during transit. Most products can be returned within 30 days of purchase provided they are in their original packaging and meet our consumer guarantee requirements.

Return Process

• 1.
  Check Your Eligibility

  Ensure your item is in its original condition with all accessories included; for change of mind returns, the product must be unopened and in its original heat-wrapped packaging.

• 2.
  Gather Proof of Purchase

  Locate your original tax invoice, store receipt, or online order confirmation to verify your transaction and facilitate a faster refund or exchange process.

• 3.
  Choose Your Return Method

  Visit any JB Hi-Fi store nationwide for an immediate assessment, or contact our online support team to arrange a return via post for items purchased through our website.

• 4.
  Receive Your Refund or Exchange

  Once your return is approved, we will process a refund to your original payment method or provide a replacement unit depending on stock availability and your preference.